FAQs

❓ Frequently Asked Questions (FAQs) 

At Print Paw Lab, we answer the most common questions from our community to ensure a smooth shopping experience.

 

Orders and Products

 

1. What kind of products does Print Paw Lab sell?

 

We specialize in innovative, high-quality pet products, including personalized accessories, interactive toys, ergonomic walking gear, and wellness solutions for dogs and cats.

 

2. Do you offer personalized products?

 

Yes. Our name, "Print Paw Lab," refers to our ability to offer unique items. Many of our products, such as collars, ID tags, and beds, can be personalized with your pet's name or specific designs.

 

3. How can I ensure the correct size for my pet?

 

Every sized product (like harnesses and clothing) includes a detailed Size Guide in its description. We recommend measuring your pet according to the instructions and comparing it with our chart before placing your order.

 

4. What do I do if my personalized product has an error?

 

If the error is on our part (e.g., an incorrect engraving different from what you requested), we will replace the product at no cost. If the error is due to incorrect information provided in the order, please contact us and we will look for a solution.

 

Shipping and Delivery

 

 

5. How long will it take for my order to arrive?

 

Delivery time depends on your location:

  • United States (US): The estimated transit time is 3 to 5 business days.

  • International Shipping: The estimated transit time is 7 to 15 business days.

  • Note: These deadlines start after 1-2 business days of order processing.

 

6. How can I track my package?

 

Once your order is shipped, you will receive an email with your tracking number. You can use this number on the carrier's website to view the status and current location of your package.

 

7. What happens if my package is lost or arrives damaged?

 

If your package is lost in transit or arrives with visible damage, please notify us immediately with your order number and photos of the damage, if applicable. We will take responsibility for arranging a replacement or a refund.

 

Returns and Refunds

 

 

8. What is your return policy?

 

We accept returns on most new, unused items within 30 days of delivery. Please check our full "Shipping & Returns" page for detailed conditions and exceptions.

 

9. Which products cannot be returned?

 

For hygiene and safety reasons, we do not accept returns on:

  • Opened food, treats, or supplements.

  • Used grooming products (e.g., shampoos or brushes).

  • Personalized items that do not have a manufacturing defect.

 

10. How long does a refund take?

 

Once we receive and inspect the returned item and confirm its eligibility, the refund is processed. The time it takes to reflect in your account depends on your banking institution, typically between 5 and 10 business days.